Troubleshooting
10 articlesWhen something is not behaving. The usual causes, in the order worth checking them.
A Client Cannot Access Their Course — How to Fix It
Resolve the most common reasons a student cannot log in or access course content in your MONDAi portal.
Contacts Are Not Entering a Workflow
Fix the most common reasons why contacts are not being added to a workflow in MONDAi despite the trigger condition being met.
How to Recover a Deleted Contact in MONDAi
Find out whether a deleted contact in MONDAi can be recovered and what steps to take if data needs to be restored.
Stripe Payment Failed: How to Diagnose and Fix It
Work through the most common reasons a Stripe payment fails in MONDAi and resolve it for your customer.
Why SMS Messages Are Not Delivering in MONDAi
Diagnose and fix SMS delivery failures in MONDAi — from A2P registration to invalid numbers and carrier filtering.
Why Your Automation Isn't Firing (and How to Fix It)
Diagnose why a MONDAi workflow is not triggering or completing and resolve the most common causes.
Why Your Booking Calendar Shows No Available Times
Fix a MONDAi calendar that shows no available slots even when you expect times to be open.
Why Your Custom Domain Is Not Pointing to MONDAi
Diagnose and fix DNS configuration issues preventing your custom domain from serving your MONDAi funnels or help center.
Why Your Emails Are Going to Spam
Diagnose and fix email deliverability issues in MONDAi — from DNS authentication to content factors causing spam filtering.
Why Your Funnel Page Is Not Loading
Diagnose and fix funnel pages that are not loading, showing errors, or displaying incorrectly in MONDAi.