When prospects message your Facebook Business Page, those conversations belong in your CRM alongside everything else — not sitting unseen in a separate Messenger tab. Connecting Facebook Messenger to MONDAi brings all Page messages into your unified Conversations inbox.
Steps
Go to Facebook Integration
Navigate to Settings → Integrations → Facebook. Click Connect Facebook.
Authorise with Facebook
You will be redirected to a Facebook authorisation screen. Log in with the account that has admin access to your Business Page. Grant the requested permissions.
Select your Facebook Page
After authorisation, select the correct Page from the list and click Connect.
Enable Messenger in your inbox
Toggle on Facebook Messenger in the channel settings. New messages from your Page's Messenger will now appear in Conversations automatically.
Test the connection
Send a test message to your Facebook Page from a different account. It should appear in your MONDAi Conversations inbox within seconds. Reply from MONDAi and confirm the reply appears on the other end.
- Using a personal Facebook profile instead of a Business Page. MONDAi can only receive messages from Business Pages, not personal profiles.
- Authorising with an account without Page admin access. The account used must be a Page admin or the Page will not appear in the selection list.
- Not testing after connection. A successful authorisation does not guarantee messages are routing correctly. Always send a test message.
Still stuck?
- Search the MONDAi Help Center
- Email support@mondai.io with a Loom video
- Ask inside the ArchiTech Channel
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