Why Your Funnel Page Is Not Loading

A funnel page that does not load is either not published, on an unconnected domain, or has a specific page error. Work through these checks before contacting support.

Diagnose in Order

1. Confirm the page is published

   Go to Sites → Funnels, open the funnel, and check that the page shows Published status. An unpublished page returns a blank or error screen.

2. Check the domain connection

   If using a custom domain, go to Settings → Domains and confirm the domain is connected and shows Active. A domain that has not fully propagated will not serve pages.

3. Test with the default subdomain

   Every MONDAi funnel has a default subdomain URL. Test the page at this URL. If it loads on the subdomain but not on your custom domain, the issue is domain DNS configuration.

4. Check for broken custom code

   If you added custom JavaScript or CSS to the page, a syntax error in that code can prevent the page from loading. Remove any custom code and retest.

5. Test in an incognito window

   Browser extensions — especially ad blockers — can block funnel page scripts. Test in an incognito window to rule this out.

6. Clear the CDN cache

   After making changes to a published page, force a cache refresh by going to the funnel settings and clicking Republish.