A live chat widget on your website gives visitors an immediate way to ask questions without hunting for a contact form. Messages from the widget go directly into your Conversations inbox. If Conversation AI is enabled, it can handle the initial response automatically.
Steps
Go to Chat Widget settings
Navigate to Sites → Chat Widget.
Configure appearance
Set your widget colour, write the greeting message visitors see when they open the chat, and set your business name. Keep the greeting conversational and direct.
Set the routing rule
Choose whether incoming chats go to a team member, Conversation AI, or a queue. If you have Conversation AI enabled, set it as the first responder with a human fallback.
Get the embed code
Click Get Code. Copy the JavaScript snippet including the script tags.
Add the code to your site
For MONDAi-hosted pages: Sites → Websites → Custom Code → Header. For WordPress: paste just before the closing
</body>tag using a header/footer plugin.Test the widget
Open your website in an incognito tab. Click the chat bubble, type a test message, and confirm it arrives in your Conversations inbox. Reply and verify it appears in the chat window.
- Code in the wrong location. The script must load on every page for site-wide coverage. If placed on one page only, the widget appears on that page only.
- Leaving the default greeting. The default greeting reads like a template. Write one that sounds like you.
- No routing for offline hours. Without Conversation AI, set clear offline messaging that sets expectations for response time.
Still stuck?
- Search the MONDAi Help Center
- Email support@mondai.io with a Loom video
- Ask inside the ArchiTech Channel
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