Moving your existing audience into MONDAi is a one-time process that unlocks everything — automated sequences, smart list segmentation, and CRM-powered campaigns — for the contacts you have already built relationships with. A clean CSV import with proper field mapping takes about fifteen minutes and brings your full contact history into the new platform.
Preparing Your CSV
Your CSV file should include at minimum: First Name, Last Name, Email Address. Additional fields you can include: Phone, Tags, Address, Custom Fields. Run a deliverability check on your list before importing — remove known bounces and invalid addresses. Free tools like NeverBounce or ZeroBounce work for this.
Steps
Go to Contacts
Click Contacts in the left sidebar.
Click Import Contacts or the Import icon
Upload your CSV file
Map your CSV columns to MONDAi contact fields
Match each column in your file to the corresponding field: First Name → First Name, Email → Email, etc. Custom fields need to be created in MONDAi before you can map to them.
Assign a tag to all imported contacts
Tag them with something like "Imported-[date]" so you can identify them as a group and manage their deliverability separately.
Select how to handle duplicates
MONDAi checks against existing email addresses — choose whether to update existing records or skip duplicates.
Confirm and run the import
Verify the import results
Check the imported count against your CSV row count. Review any failed rows.
Compliance
Only import contacts who have explicitly opted in to receive communications from you. Importing purchased or scraped lists violates both MONDAi terms and CAN-SPAM/GDPR regulations, and will damage your sender reputation.
- Importing without cleaning the list first — dirty lists damage sender reputation immediately.
- Not tagging imported contacts — you lose the ability to identify and manage them as a group.
- Importing a list that includes purchased or scraped contacts.
- Not verifying the import results before sending any campaigns.
Next steps
- How to Clean Your Email List — clean before importing, then again periodically
- How to Set Up Email Warm-Up — treat an import to a new platform like a new sending domain
Still stuck?
- Search the MONDAi Help Center
- Email support@mondai.io with a Loom video
- Ask inside the ArchiTech Channel
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