The live chat widget puts a conversation window on your website. When a visitor sends a message, it routes directly into your MONDAi Conversations inbox — the same place your email replies and SMS threads already live. You respond in one place. Your visitor gets a reply in the chat window on your site.
Every conversation the widget captures becomes a contact record in your CRM automatically. The chat routing infrastructure draws on the same communications layer used across the GoHighLevel platform for unified inbox management.
Steps
Go to Sites → Chat Widget
Select
Chat Widgetfrom the sub-menu.Configure your widget appearance
Set widget color, greeting message, response time message, and the name in the chat header.
Set routing preferences
Choose where incoming chats go — to a specific team member or the general Conversations inbox.
Copy the widget embed code
Click Get Code or Copy Code. Copy the short JavaScript snippet exactly.
Paste the code into your website
See platform instructions below.
Save and publish your website changes
Confirm the widget appears
Open your live website in an incognito window. The chat bubble should appear in the lower corner.
Send a test message
Confirm it appears in your MONDAi Conversations inbox.
By Website Platform
- WordPress: Use a header/footer plugin and paste before the closing
</body>tag - Squarespace:
Settings → Advanced → Code Injection → Footer - Webflow: Project settings → Custom Code → Footer Code section
- Custom HTML: Paste immediately before the closing
</body>tag
Video WalkthroughSites → Chat Widget configuration, copying the embed code, then pasting into WordPress and confirming the widget appears on the live site
- Pasting the code into a draft page — the widget only loads on published, live pages.
- Installing the code in the header instead of before the closing body tag — header placement can cause conflicts.
- Forgetting to check Conversations after the test — the widget can appear visually without routing being configured correctly.
- Expecting the widget on MONDAi-built funnel pages — the embed widget is for external websites.
Next steps
- How to Tag and Segment Your Contacts — every chat conversation creates a contact; tag them immediately
- How to Build Your First Workflow — build an automation that responds to new chat contacts automatically
Still stuck?
- Search the MONDAi Help Center
- Email support@mondai.io with a Loom video
- Ask inside the ArchiTech Channel
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